Q. HOW Can I TRACK MY ORDER?
A. Log in to your Volare New York account to track your order once it has been shipped. If you’ve made multiple purchases then you will be able to check the status of each order.
Q. DO YOU SHIP TO PO BOXES OR FORWARDING AGENTS?
A. We do not ship to PO boxes or forwarding agents.
Q. DO YOU SHIP INTERNATIONALLY?
A. We currently do not ship internationally.
Q. WHEN WILL MY ORDER BE SHIPPED?
A. Orders received before 1pm EST on Monday – Friday are packed and shipped that day. Those placed over the weekend and on select holidays are processed the next business day. The shipment of your purchase may be delayed if we are unable to process your order due to inaccurate or incomplete payment information. Please allow extra time for shipping to remote areas.
Q. WHAT IS YOUR RETURN POLICY?
A. Items may be returned for any reason within a period of 14 days pasttheir delivery date. If you’d like to make a return, the item must be unworn, unwashed, unaltered and free of any damage. Original tags must remain attached to the clothing. Please safeguard the packaging your purchase arrived in as it will be required for the return of your product. Items must be returned with our issued pre-paid RMA label. We will issue a full refund or exchange once we have received your return package.
Q. WHO SHOULD I CONTACT TO MAKE A RETURN OR EXCHANGE?
A. Please send an email to firstname.lastname@example.org
with the details of your order and submit a return or exchange request with our Customer Care department. We ask that you kindly wait to ship your return until you’ve received an approval email from us which includes your RA number(s), as the processing of your refund may be delayed if we are unable to track your return. The item you’re planning to return must be shipped to us within five days after you’ve received the RA number.
Q. Can IRETURN vOLARE ProductsBought AT A RETAILER TO THE ONLINE STORE?
A. Regretfully, we do not issue refunds or exchanges for Volareitems purchased from other retailers.
Q. CAN A FINAL SALE ITEM BE RETURNED?
A. Items that have been marked as "Final Sale" are non-refundable, non-exchangeable, and cannot be returned for store credit. Please note that this includes all discounted or promotionally priced merchandise.
Q. WHERE CAN I Receive The UPS Label to ShIp My return?
A. Once your return has been authorized by the Online Customer Care Team, your pre-paid UPS label will be sent to you by email.
Q. WHO Is Responsible for covering shipping Costs?
A. You will not be refunded the original cost of shipping on any returned or exchanged purchases, andare responsible for the cost of return shipping in the case of a refund. If you want to make an exchange, we would be more than happy to cover the cost of return shipping once we receive the garment.
Q. HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
A. Your refund will be deposited within 7-10 business days upon our receipt of the return package.